Welcome to Global Shipping Services

Where We Ship What Others Can't

Potential customers need to have confidence they’ll receive good customer service, especially when dealing with a seller in a different country. Just as you would with your domestic customers, the first step to great customer service is to proactively address the main concerns international customers might have. Make sure that your policies on international shipping, delivery, returns, and payment are clear and easy to find on your site – if possible in the customer’s local language.

AI Logistics Services is a worldwide freight forwarder providing a wide range of services to support your shipping needs. For over 10 years we have been a leader in the shipping industry. We provide all of our clients with complete logistics solutions from domestic trucking and international air and ocean shipping to warehousing services. By choosing AI Logistics for your freight shipping needs you can rest easy and know that your shipment is going to arrive at its destination at the time you need it to. Whether you’re shipping complex heavy equipment or simply require your industrial goods to be transported from one destination to another, we’re equipped with the right team, equipment and cargo services to meet your needs on budget and on time.

Delivery policy

No matter the shipping solution you choose, customers need to know what to expect for delivery and returns. Make sure that your delivery policy is clear and easy to find on your website. Include all charges and remind your customers they will be responsible for paying duties.

Make sure you state the estimated delivery times for each country you sell to. If your delivery service offers customers online shipment tracking, remember to mention this as it gives added comfort to your customers.

Finally, consider offering free delivery once a customer order reaches a certain threshold to encourage additional sales.

Returns policy

Offering free delivery will help boost customer confidence, but you should also set out a clear policy for returns. At a minimum, your returns policy should cover the following:

  • Refunds: Set out the circumstances under which a refund would occur, and what the nature of the refund will be, e.g. full money back or shop credit. Ensure this complies with the law.

  • Time limit: Set out the period within which returns will be accepted, e.g. within 28 days of the item being delivered.

  • Restocking, return delivery, or other fees: If there are restocking fees or return delivery charges, this should be specified clearly.

Shipping services

  • Air Freight

  • Sea Freight

  • Project Shipping

  • Warehousing and Distribution

  • Intermodal Trucking 

  • Express and Courier 

  • Amazon FBA and ALI Express

  • Time Critical Logistics